PAYMENT
I understand that once I sign up and pay for my membership in full, I have secured my place in the Peony Club for the respective season.
There are no refunds, either full or partial, for cancellation of my Peony Club Membership once purchased. Members may choose to find an alternate person to buy out the rest of the season’s share, and the share ownership will be transferred to the alternate person. The alternate person will pay the original shareholder directly.
DATES
I understand that the start of the Peony Club Membership is flexible and based on seasonal conditions and product availability. I am aware that Tip Top Orchard will communicate via email to inform all Peony Club Members of updates and start dates, and that it is my responsibility to contact the farm via email if I am not receiving notifications near the specified start date shared in the product details.
PICKING UP
I understand that my Peony Club share will be delivered weekly at the pickup location I select upon purchasing my Membership. If I am out of town or unable to pickup my share for any reason, I understand that it is my responsibility to find a substitute to take my share. If I am unable to pick up my share or find a substitute to pick up my share, I will not receive credit or a refund for any shares that I do not pick up.
Pick up time parameters are specific to each host location. It is my responsibility to pick up my share during the designated time period on the designated day. If I am unable to pick it up I will entitle a friend to do so. I understand that if my share is not picked up on the designated day, within the designated time, I forfeit that share and it will be donated at the discretion of the host pickup location.
I understand that all pickup locations must have at least 5 signups to host Peony Club pickup. If I sign up for a share at a location that does not meet the minimum number of shareholders, I understand that Tip Top Orchard may, at their discretion, cancel the location as a pickup site and I will be given the option to either choose another pickup location or cancel my share for a full refund.
MAKING CHANGES
I understand that once I have purchased and confirmed my Peony Club Membership, I am not able to change the pickup location, request an alternate pickup date for my share(s), or extend my share due to a missed pick up for any reason. I may coordinate transfer of my share to another individual. I understand that Fivefork Farms does not facilitate such transfers, and that I will make all arrangements for the new shareholder to pay me directly for the remainder of the share.
FLOWER CARE/EXPECTATIONS
I understand that flowers are a perishable product, and Peonies have an expected vase life of 3-5 days if treated properly. Each week of peony club, an email is sent with care instructions. I understand that all flowers in my share are delivered within 24-36 hours of harvest in peak condition, and that all varieties have a different vase life, dependent on care. Tip Top Orchard is not responsible for shortened vase life or poor flower quality once I receive my share from the pickup location.
Should there be any issue with my flowers upon pickup from the host location, I will contact Tip Top Orchard via email within 12 hours to alert them of the issue, and when possible will include photographs to document the problem.
COMMUNICATION
By signing up for the Peony Club, I understand that I will be added to the weekly email list, and I agree to add tiptoporchard@gmail.com to my email contacts. This is how Tip Top Orchardcommunicates updates and changes, as well as what will be in shares each week. Tip Top Orchard will not be held responsible for miscommunications due to our e-mails going to your spam folder. I will notify the farm immediately if I do not receive an e-mail receipt of my payment or my weekly CSA emails.
All of our customer information is kept strictly confidential. We do not release any information to anyone regarding our customers. We do not sell or make our email addresses or mailing list available to any other parties or companies. The registration website is a secure site where your personal and payment information will be safe.